Each enamel pin is individually made by hand meaning they are all unique in their own right, so you should always expect some variation in your batch of pins.
All enamel pins go through rigorous quality checking before they leave the factory, but you should not expect your whole order to be 100% perfect with no flaws or minor imperfections. Remember, these are intricate, handmade products.
We have created this handy little table, so that you know what is and isn’t acceptable in the enamel pin world.
|
Acceptable |
Unacceptable |
|
Small areas of Dust, fibres, bubbles within enamel |
Missing / chipped enamel |
|
Uneven enamel/ glitter/ thin enamel |
Variation in colour used in same product |
|
Overspill enamel |
Highly Tarnished |
|
Slight variation in Pantone colour |
Missing cut outs |
|
Minor variation from previous order |
Broken fixing |
|
Some slight scratching |
Fixing position makes the pin hang upside down |
|
Minor flashing on the edges |
|
|
Insubstantial variation in clutch position |
|
It is worth noting that many people sell their flawed pins as ‘seconds’ and still make a profit from them! From personal experience, we can say that saving your seconds up and having a second’s sale is a great way to increase traffic to your shop because everyone loves a bargain!
We would expect the vast majority of your order to reach you in a great condition but if you’re not happy then please drop us an email with some super useful pics to hello@enamelpinfactory.com and we’ll do our very best to resolve the issue.