10% OFF SOFT ENAMEL PINS - ENDS MONDAY

FAQ's

Why should I get my pins made through you?

We’ve created the pain-free platform we wish we could have used back in the day. Place your order, then use your dedicated online project management board to upload and approve artwork, leave messages, ask questions and oversee creation from start to finish. It’s that simple!

Wait, the pins are made in China?

Yeah, you heard us right! Most places are getting their pins produced in China too, but are charging you a massive multiple and pretending they made them. The remarkable thing is, we already did the hard work. Our approved factory is audited to make sure it meets ethical and safety standards.

Well, couldn’t I just go directly to China?

Sure thing, but it’s a lottery dealing with all the manufacturers who promise you the earth then deliver a substandard product. Then there’s the language barrier, safety compliance, dealing with artwork issues, problems with any mistakes – need we go on?

We’ve been in this game since 2005 and we’ve dealt with our fair share of factories, landing us a ton of lessons under our belt. Fast forward to 2018 and we have a strong relationship with a dedicated factory who complies with our ethical and safety standards as well as producing THE best enamel pins that you’ll be proud to show off.

How long is it going to take for me to get my pins?

We know you’re super eager to get them in your hands, but good things take time so here’s a rundown:

Create Mold

3-4 Days

Die Struck, Cut, Weld Back Nails

(Die Cut Zinc Alloy)

3-4 Days

 

 

6-5 Days

 

Polishing

1-2 Days

Plating

Black

Silver, Gold

 

1-2 Day

2-4 Days

Colouring

Simple Colour

Complex Colours

 

3-4 Days

6-7 Days

Quality Checking & Packaging

3-5 Days

Carding

2-3 Days

Additional services, for example, screen printing will add to the timescale.

Please also take into consideration shipping time.

I need my pins like yesterday! Can you help me?

Unfortunately, due to the nature in which pins are created we cannot speed up the process and therefore cannot guarantee a hard deadline. We will, of course, try our very best to help you out, just drop us an email to hello@enamelpinfactory.com before ordering and we’ll see what we can do!

My pins arrived and um, there are some flaws!

Yikes! We can totally help you out.

Please read more about what to expect from your pins right here before emailing us.

Can I just get 50 pins made?

Sure, you can, but it’s totally not worth it! For not much extra you can get 100 pins. The more you order, the cheaper they get.

Can I order less than 50 pins of one design?

Technically, yes you could but we’re not about wasting your money. We’d still have to charge you for 50 units because that is the minimum units our factory will create.

What’s the difference between hard enamel and soft enamel?

You can read more about this here.

I got one batch of pins made and I’m coming back for more – do I get a discount?

Absolutely! The factory already has your mold we will knock £15 off your bill

Will you ship overseas?

Yeah, we will ship your pins to anywhere in the world. Please be aware that some import fees may occur, and we have zero control over these. The fees are your own to pay.

What kind of artwork can I submit?

You can read more about acceptable files right here

Can I get my logo in the back of my pin?

Yeah! We fully recommend that you have a back stamp to protect yourself and your designs. It will add £15 to your bill but it’s totally worth it!

Can I use the same back stamp on several designs?

The simple answer is yes if the size works on each design. This also applies to future designs

I’m struggling with my artwork, can you guys help me out?

Drop us an email with your artwork to hello@enamelpinfactory.com and we’ll be happy to take a look, we can only advise on design work we cannot produce any artwork for you.

Will my pins come with backing cards?

No, not unless you purchase them. Your pins will come individually bagged. We can card your pins. Find out more about that here

What kind of clutch will my pin have?

Our default is black rubber 😉 but if you’d prefer a different option then be sure to let us know

Do you guys offer those locking pin backs?

Yeah, we do, you can get yours right here

What payment options do you offer?

You can check out with PayPal, we also accept Credit/Debit Card payments

How complex can my mold be?

The price you pay includes up to 1 cut out (intricate cut) on your design during the molding process. Additional cuts will mean additional prices on the mold fee.

How many designs can I have in a pack?

Each pack includes one design as standard. You cannot have more than one design for each pack of pins, this includes different colourways of the same design.

Can I trust you with my art?

Absolutely! We have over 10 years’ experience in dealing with custom orders, and we’ve had our own IP ripped off in that time… We know how it feels, so you know your art is safe with us.

We’ve not just set this new website up for a giggle, we’re offering something we wish we had when we started out.

Do glitter pins / backing cards apply to any promotional offers?

No, they do not, you need to purchase enough backing cards and/or glitter to cover the order – as the promotion only applies to the pins themselves and not any extras.

When do I need to order to get my pins in time for Christmas?  

See our Seasonal Delivery page for more details